FAQ
Helpful information for planning a stay with us.
Below we've provided a helpful list of some frequently asked questions we're asked. While we've tried to be comprehensive, there may be something that you'd like to have answered that isn't provided. In that case, please reach out to us and a member of our team will do their best to help you with any concerns you may have.
What activities are available?
Click HERE for this month’s activities calendar. Marin Post Acute offers a variety of activities, including but not limited to: trivia and games, musical entertainment, exercise classes, social activities, and more! We aim to make sure every patient has activities to enjoy that fits with their rehabilitation plan.
Are televisions provided?
Yes, there is a television in every resident room, plus in the main recreation area(s). Headphones are available upon request.
What belongings should I bring?
We recommend an assortment of comfortable, loose-fitting clothes and athletic shoes for therapy, in addition to daily necessities such as socks, underwear, pajamas, etc. You should also bring any medical devices (ex. hearing aids) or custom equipment (ex. splints or braces) that you use at home. You may bring activities for your personal entertainment such as books, magazines, etc. Please DO NOT bring any scented products, valuables, large amounts of cash, or medications
Do I need to bring my medications?
Marin Post Acute provides all medications during your stay, they are stored by the staff to ensure your safety.
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, Marin Post Acute is a non-smoking facility. There is a designated outdoor smoking area.
How long will I be here?
All our patients’ cases are different. Your progress is reviewed weekly by our clinical and rehabilitation team. Our team then identifies what progress is needed to occur for you to reach your maximum level of independence.
What is the discharge process?
Our goal is to send you home with all the necessary tools for you to succeed. Our nursing and rehabilitation team determines when you are ready to go to a lower level of care, and your attending physician makes the final decision about when it is appropriate and safe for you to discharge.
Our social services director will explain and assist you through the discharge process.
What does my insurance cover?
There are many types of health insurance and benefits offered in a skilled nursing and rehabilitation setting. Please contact our Admissions Director to discuss your individual benefits. Co-pays and share of costs are due at time of admission.
What services are offered?
Click HERE to see a comprehensive summary of clinical and rehabilitation services offered.
Are pets allowed to visit?
Yes! Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
What kind of food is served?
We offer a diverse and stimulating weekly menu. For patients with special dietary requirements, our dietitian works directly with our kitchen staff to ensure all requirements are met.
How is laundry done? Can family members take laundry home to do?
We offer laundry service onsite that is included with your stay at Marin Post Acute. However sometimes family members will elect to take laundry home, and that is perfectly fine as well (just notify the staff).
All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
Is there any private space available for use?
Yes, there are spaces that can be reserved for private use (Conference Room and Multi Purpose Room). Amenities include fridge/freezer, food prep area, sink, 4K Apple TV. Great for everything from a small family dinner to a Super Bowl party.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Where should visitors park?
There is parking available in the lower and upper parking lots, as well as on North San Pedro Road. There are multiple spaces designated with wheelchair access, please respect all parking signs.
Is there someone who provides haircuts?
Yes, there is a beautician who typically once a week. A barber visits once a month. Please see the front office for scheduling an appointment.
Who should we talk to about personnel concerns?
Our primary concern is that your loved one feels comfortable here at Marin Post Acute and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Social Services department. They will be able to address any apprehensions you may have regarding any particular staff members.
Is WiFi available?
Yes, we have free WiFi available at the facility. The login details are available at the front office.
How can family call me?
By calling the main line, our front office is able to transfer your call directly to a resident’s room. They can also connect you with the nursing station if your loved one needs assistance answering calls.
How do I keep track of my belongings?
When you arrive, your nursing assistant will help you unpack your belongings and list your belongings on an inventory sheet. If your family and/or friends decide to bring you additional items, please see your nurse or nursing assistant to update your inventory sheet. Please label all your belongings with your name, especially your glasses, hearing aids, and dentures. Please keep your valuables at home (e.g. cash and fine jewelry).
What documentation should I bring?
Please allow us to make a photocopy of your ID and your insurance cards. We also appreciate copies of your advanced directive/durable power of attorney paperwork if applicable.
Can my loved one receive mail?
Mail is delivered to residents personally daily except for weekends and holidays.
Marin Post Acute
Attn: __________________
234 North San Pedro Road, San Rafael, CA 94903.
How often will I have therapy?
Your rehab director can inform you of the rehabilitation program designed for your loved one.
Who determines when I will discharge?
Marin Post Acute can arrange transportation to your appointments. If you are safe to travel by private vehicle, we can work with your family and arrange for them to drive you to appointments as well. Please see our Social Services Director for details.
How do I get to my appointments?
Marin Post Acute can arrange transportation to your appointments. If you are safe to travel by private vehicle, we can work with your family and arrange for them to drive you to appointments as well. Please see our Social Services Director for details.
How much paperwork do I need to sign?
Your nurse and the Admissions Director will have paperwork for you to sign. Your nurse and Admissions will approach you with the necessary paperwork within 24 hours.
What are visiting hours?
We recommend visiting from 8am until 9pm, after that time most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after hours visits to ensure access.
What times are meals served?
Breakfast: 7:30am
Lunch: 11:30am
Dinner: 4:30pm.
Lunch: 11:30am
Dinner: 4:30pm.
What role does Social Services play at Marin Post Acute?
Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each resident after rehabilitation.
Is there a limit to how many visitors I can have?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one during their rehabilitation. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign out at the Nurses Station.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
What is an Ombudsman?
An Ombudsman is an advocate for residents during their rehabilitation. He/She is a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. An Ombudsman is not able to tell the facility what to do, but is able to be a voice for a resident with a concern.